1. Introduction
Techaways Consulting OPC Pvt Ltd (“Techaways”, “we”, “our”, or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you engage with our IT & Digital Transformation Services or enroll in our professional development courses.
We comply with applicable Indian laws, including:
- Digital Personal Data Protection Act, 2023 (DPDP Act)
- Information Technology Act, 2000 & IT Rules, 2011
- Any sector-specific regulations, where applicable.
2. Scope
This policy applies to:
- Customers using our IT & Digital Transformation services
- Professionals enrolling in our training programs
- Visitors to our website and digital platforms
3. Information We Collect
We may collect the following types of data:
- Personal Data: Name, email address, phone number, job title, company name
- Sensitive Personal Data: Financial details for payment, login credentials
- Usage Data: IP address, browser type, device information, course progress
- Marketing Preferences: Opt-in choices for newsletters and promotions
4. Purpose of Collection
We collect and process data for:
- Delivering IT and digital transformation services
- Managing course enrollments and certifications
- Customer support and grievance handling
- Legal compliance and security
- Marketing and service improvement (with consent)
5. Legal Basis
Processing is based on:
- Consent: For marketing, profiling, and optional services
- Contractual Necessity: For service delivery
- Legal Obligation: For compliance with Indian laws
6. Data Sharing & Disclosure
We do not sell your data. However, we may share information with:
- Authorized service providers (e.g., payment gateways, cloud hosting)
- Regulatory authorities, if required by law
- Cross-border transfers only to countries approved by the Government of India
7. Data Storage & Retention
- Data is stored on secure servers located in India or approved jurisdictions
- Retention is limited to the duration necessary for service delivery or legal compliance
- Secure deletion protocols are followed after retention period
8. Security Measures
We implement reasonable security practices as per IT Rules, including:
- Encryption and secure transmission
- Access controls and authentication
- Regular audits and vulnerability assessments
- (Aligned with ISO/IEC 27001 standards)
9. Your Rights
Under Indian law, you have the right to:
- Access your personal data
- Correct inaccuracies
- Withdraw consent
- Request deletion (subject to legal obligations)
To exercise these rights, contact us at: privacy@techaways.in
10. Grievance Redressal
Send your grievances to email: grievance@techaways.com
Response Time: Within 30 days as per IT Rules
11. Updates to Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with the revised effective date.